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| Title: |
Call Center Associate |
| Reports to: |
Director of Participant Services |
| Location: |
Lowell, MA |
| Status: |
Both Full-time and Part-time positions |
Always dreamed of joining a company that makes a positive impact in people's lives? Road Scholar/Elderhostel is the premier provider of international and domestic
educational/travel programs for the mature travel market. We have programs in 90
countries and all 50 states, including shipboard programs through the Amazon or the
Mediterranean Sea, studying the history of the Hopi Indians in Arizona, and exploring
Africa's wild frontier on an educational safari. Learn more about us at
www.elderhostel.org and
www.roadscholar.org.
Road Scholar/Elderhostel is seeking bright, growth-oriented, polished communicators for
Call Center Associates at our beautiful call center at Wannalancet Mills in Lowell. This
team handles all aspects of sales and customer service; from helping customers choose
their educational travel destination to answering specific program related inquiries and
providing prompt resolution of all customer-related issues. Reliable college students who
have completed one year of college and have customer service experience and polished
communication are eligible for shifts of 20 hours per week minimum, subject to
satisfactorily completing the paid training.
RESPONSIBILITES ALSO INCLUDE:
• Encourage participation in Elderhostel programs and participate in outbound
calling campaigns and sales initiatives
• Manage incoming calls from clients; respond to phone-related inquiries; process
enrollments and enrollment-related transactions in our computer database
• Provide a high level of customer service as defined by: a positive attitude,
an efficient and adaptable approach, a polite, caring and professional telephone
manner
• Assist in researching client’s correspondence regarding enrollment-related
problems or concerns, and resolving them through verbal communication as needed
• Meet monthly performance metrics and goals and other key objectives such as
helping our Development Department reach their fundraising goals
• Support team through good attendance; flexibility around phone schedule
adjustments based on incoming call volume. Must work Mondays.
Road Scholar/Elderhostel offers superlative benefits including a totally smoke-free
environment, tuition reimbursement, travel benefit after one year and solid growth
potential for hard-working, ambitious, success-oriented employees.
REQUIRED EDUCATION, EXPERIENCE AND COMPETENCIES
• Greater Lowell/ Rt. 2 /Southern NH resident a must
• College degree a plus
• Customer service experience, preferably in a call center environment
• Commitment to high performance and increasing enrollments in Elderhostel and Road Scholar programs
• Superior organizational skills; ability to retain, organize and access large amounts of information
• Computer proficiency and detail orientation; willingness to learn new skills
• Good communication, language and problem-solving skills
• Enthusiastic, upbeat personality; mature, professional demeanor
• Regular attendance and punctuality; ability to commit to an established schedule
• Ability to complete one-to-two week-long full-time training program
Qualified local applicants - Please email cover letter (required) and resume to:
humanresources@elderhostel.org
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