How can we assist you?

We strive to make your online experience as informative and easy as possible. You can use this help menu to find a certain section of the website, to ask us a question, or to learn more about using Elderhostel's online services.

Here are some general categories of common questions and requests. Please click on the category for details:

 Searching or browsing for programs
 Registering for programs
 Lost passwords and my account
 Requesting, changing, or cancelling free catalogs and email
 I'm having trouble...
 Learning about Elderhostel
 Contact Us

If your question or concern isn't included in this list please click here. Remember, you can always contact us via email, or by phone, toll free at 1-800-454-5768 (Monday to Friday, 9 a.m. to 6 p.m.).

 Searching or browsing for programs
• How do I search for programs.
• How do I find an Elderhostel program that matches my interests?
• Can I do a search for specific options or criteria such as dates, prices and options?
• How do I learn more about a specific program?
• What do the icons in search results and on program detail pages mean?
• How can I browse through your online program listings? What is the difference between searching and browsing?
• What do I need to know about the new program numbering system?
• My searching or browsing question is not listed here

 Registering for programs
• I know about a specific Elderhostel program I'd like to register for online. How?
• I'm having difficulty registering for a program online
• I'm not sure if my registration went through completely
• My registration details do not reflect the correct information or selections I've made
• My program or registration question is not listed here

 Lost passwords and using my account
• What's an "account" and how do I log on?
• What are the benefits to creating an account?
• I've lost or forgotten my password
• There appears to be an error in my personal profile or account information
• I'd like more information about Elderhostel's security and/or privacy policies
• My online account question is not listed here

 Requesting, changing, or cancelling free catalogs and email
• I'd like to request free Elderhostel catalogs or the ENews email bulletin
• I'd like to change or cancel the catalogs I receive
• I'd like to stop receiving the ENews email bulletin
• I want to ensure my Enews email bulletins are not mistakenly marked as spam
• I have another request involving what I receive from Elderhostel

 I'm having trouble...
• I'm having trouble using my current email address and password to sign in
• I've found a mistake on your site
• I'm having trouble with an issue not listed here

 Learning about Elderhostel
• I'd like to create an online account
• What is Elderhostel?
• What is an Elderhostel program?
• I'm a member of the news media looking for press releases, company information, etc.
• Other frequently asked questions and answers
• Where can I get more information, or submit a question?

 Contact Us

We look forward to hearing from you. Please feel free to contact us by:

Email:   website@elderhostel.org
Toll-free Phone:   1-800-454-5768
(Monday to Friday, 9 a.m. to 6 p.m. Eastern)
TYY Line for the hearing impaired:   1-877-426-2467
Outside the US or Canada:   978-323-4141
Fax:   1-877-426-2166
(Outside the US or Canada: 617-426-0701)
Mail:   Elderhostel,
11 Avenue de Lafayette,
Boston, MA 02115-1746
Mail in Canada:   Elderhostel,
PO Box 4488 Station A,
Toronto, ON M5W 4H1