How we protect your name, address, and email address:

We will not sell or rent your name, address, email address or purchase history to any other person or company.

We use your name and address to send you catalogs, brochures and, once you enroll in a program, program information.

We save the email addresses of those who send them to us but will only contact individuals directly with their permission, which can be changed in the My Account section of our website. We use your email address to send you order confirmations, newsletters (if you choose to receive these), and to collect feedback on programs you have attended as well as information regarding your interests and other details which might help us alert you to programs that you might find interesting, or help us develop new programs.

How we protect your billing information:

When you are conducting an account transaction or registering to receive the Elderhostel Enews Bulletin or paper catalogs, we always use industry-standard encryption technologies to protect your personal information. We are secured by VeriSign, the leading provider of Secure Sockets Layer (SSL) protocol encryption keys. SSL encryption electronically masks any information you send us.

You can verify our compliance at any time by clicking on the VeriSign logo located on our registration form.

If you feel uncomfortable completing your registration via our website, please feel free to contact our registration staff toll-free: 1-800-454-5768 Monday through Friday, 9 a.m. to 6 p.m. Eastern Time.

How we use "cookies" information:

We use a browser feature called a cookie, placed on your computer, to help with our program registration process, storing information from screen to screen to help make your visit more efficient. Cookies also help us understand what information interests you, as well as how we can make navigation through our site easier for you, by tracking your clicks through our site. This is a common technology used widely on the Internet, and will not harm your computer in any way. We do not sell or redistribute cookie-based information, and no personal information is stored in long-term cookies set by our site.

We have carefully selected a company, Coremetrics, which will assist us in better understanding your use of our site. Coremetrics will place cookies on your computer to collect information on our behalf that will educate us on such things as search engine referral, how you navigate around our site, responses to email, unique visitor information, and product browsing and purchasing information. The data we provide to Coremetrics does not include password or credit card information. Coremetrics analyzes the information it collects on our behalf and returns it to Elderhostel.org through a secure web connection. The information and analysis will be used to assist us in better understanding your interests in our website and how to better serve those interests and provide you with more personalized program offerings. Coremetrics is contractually prohibited from using our data for any other purposes or match it against any other information in its possession, except at our request it may be used with our other brand, Road Scholar. Coremetrics is required to maintain all information collected and its analysis in confidence. For more information, including how to opt out of the collection of some of this data, please go to: http://www.coremetrics.com/company/privacy.html.

Links:

For your convenience, our website may contain links to other sites. Elderhostel.org is not responsible for the privacy practices or the content of such websites.

How to change your customer information:

If you have attended a program or signed up to receive our catalogs, you have an account with us that you can update in the My Account section of our website, using your email address and password to log in.

If you do not have an email address to log in with, please contact us via one of the methods below in order to update your information:

Elderhostel, Inc.
11 Avenue de Lafayette
Boston, MA 02111-1746

Call us toll-free at
1-800-454-5768,
Monday thru Friday
9 AM - 6PM, ET.

You can also fax us toll-free at
1-877-426-2166